Terms and Conditions

These are the terms and conditions which govern your interaction with Earthtones.

Important Information About Your Appointment

In order to make sure you are comfortable during your appointment, please read the following information:

Please tell me if you suffer from back problems and/or are unable to lay on a treatment couch. A chair will be available for you instead (this is not possible for Himalayan Bowl Massage);
Please avoid large meals directly before your appointment;
Ideally you should avoid drinking alcohol for 24 hours before your appointment, but do not drink any alcohol on the day of your appointment;
Please wear loose, comfortable clothing for your appointment. Shoes are removed before entering the studio. You are welcome to wear slippers, indoor shoes or cosy socks;
If possible, try to avoid making any big plans for the rest of the day following your appointment. This gives your mind and body time to rest;
Please ensure you are well hydrated before your appointment. You will also need to drink plenty of water after your treatment;
Please ensure you arrive on time for your appointment. For group sessions, doors are closed 1 minute before the start time and entry is not permitted after this time. No refund will be issued if you miss a session due to late arrival. For one-to-one appointments, we may not be able to extend your session beyond the original end time.

Restrictions on Treatment

Sound Therapy Treatment Restrictions

Sound therapy is not suitable for everyone; please read the restrictions below.

I cannot treat you if:

you are in the first trimester of pregnancy;
you have a severe mental illness such as paranoid schizophrenia; severe bipolar disorder; psychotic breakdown; severe panic disorder; multiple personality disorder; severe depression.

A parent/guardian/carer must present if the person receiving treatment

is a child under 18 (parent or guardian must in the treatment room at all times and written consent to treat from the parent or guardian required);
suffers from grand mal seizures;
is a vulnerable adult.

Cancellation Policy

If, after booking, you find that you can no longer attend an event, please let me know as soon as possible. Your booking confirmation will contain a link which allows you to reschedule your appointment, as long as it is more than 24 hours before the event. Please try to do this as soon as you know you are unable to attend; this gives other clients the opportunity to take the appointment.

If you are unable to attend your one-to-one appointment, it may be rescheduled, provided you give more than 24 hours’ notice. You can reschedule using the link in your confirmation email if your appointment or contact me directly to reschedule.

You must give at least 24 hours’ notice to reschedule an appointment, whether for individual treatment or a group event. If less than 24 hours’ notice is received, no refund will be issued and you will need to pay again for a new appointment. If the appointment is part of a package, that appointment will be forfeited.

Of course, I understand that sometimes emergencies happen and cancelling is unavoidable. In these cases I will work with you to find a solution. For special events such as the New Year’s Eve event, ticket sales are final and cannot be cancelled, refunded or rescheduled. If you are unable to attend after buying your ticket, and the event has sold out, I can help find someone to take your place.

For online courses, the purchase is final and no refunds can be given. This is because download materials are made available to you immediately.

Privacy Policy

Earthtones Therapy Centre Statement

Earthtones Therapy Centre is a Partnership operated by Mahala Gehna and Alex Nivlet from 29A Church Street, Mansfield NG18 1AF.
You can contact Mahala for all matters relating to the business either by mail to the above address or by email to mahala@earthtones.co.uk
Earthtones Therapy Centre will collect certain information about you during the course of its business. This information will be used for the following reasons:
1. Your contact information may be used to send you marketing material as part of Earthtones’ legitimate interest in promoting its business. You may request that this ceases at any time; you can also ask that your information not be used in this way from the beginning. This information will be shared with our email marketing partners who actually send out the emails which Earthtones create.
2. Booking information is kept with our booking system. This information is kept as part of Earthtones’ legitimate interests in maintaining information about its clients.
3. Your email address may be used to accept payments from you or to issue refunds where needed. This information is kept to allow Earthtones to meet its contractual obligations to you.
4. Information regarding consultations with Earthtones will be kept as part of our legal obligations for a period not exceeding seven years from from the date of your final session.
Earthtones will keep different information for different periods of time, as follows:
1. Information Earthtones keeps for marketing purposes will be kept until you ask for it to be removed. If you ask, it will be removed immediately the request is received.
2. Financial information is required by Law to be kept for seven years. This will include your contact information as invoiced.
3. Information gathered regarding appointments will be kept as part of our legal obligations for a period not exceeding seven years from the date of your final session.
All of Earthtones’ external partners have committed to operating in accordance with the new Data Protection Laws.
Your rights: Under the new Laws, you have certain rights, detailed below. You may use the contact details at Item 2 to request any of these rights in your own words.
1. The right to have your contact information removed. You can request to remove only marketing information, only booking information, or both. If you request us to delete all of your contact information completely, then any bookings you have in the system will be cancelled as a result. No information relating to consultations with Earthtones will be removed under these circumstances, as Earthtones is legally obliged to retain it.
2. You have the right to be sent a copy of all the information Earthtones holds about you within 30 days. Earthtones will honour this request as quickly as possible; if it can’t be managed within 30 days Earthtones will let you know. There will not be any charge for this.
3. You have the right to have your information corrected; if any information Earthtones holds about you is wrong then Earthtones will amend it to be accurate. Bear in mind that therapy session notes which are responses you gave to questions at the time are taken faithfully, but some notes are subjective commentary by the therapist and “corrections” to these will not be entertained.
4. From the outset, you have the right to object to the storing and processing of your information; however if you do object then no therapy can proceed; once you have attended a therapy session it will not be possible to remove the written notes about the session due to legal obligations.
5. You have the right to complain about the holding of your information. If Earthtones cannot resolve your complaint, or you feel that the response is inadequate, you can complain to the Information Commissioner’s Office at ico.org.uk or to take your complaint to the Courts. If you choose this latter approach Earthtones would advise you to seek qualified legal advice.
Earthtones will treat your information and your confidence with the utmost respect and will keep you informed at every stage of the relationship with you. If you have any concerns at all, please use the contact information listed above to get in touch and ask.